Shipping terms for online orders

The General Terms and Conditions (GTC) of the W. Bertelsmann Verlag apply. In addition, the following terms and conditions apply for online orders at all online shops operated by W. Bertelsmann Verlag.

Shipping and delivery

Unless agreed otherwise orders are dispatched from stock and sent to the delivery address stated by the customer. If an ordered item is out of stock we will inform customers promptly that the product is unavailable. Unless agreed otherwise deliveries within Germany are shipped with Deutsche Post. Deliveries abroad are also shipped with UPS.


All prices are quoted in EURO and include VAT. Customers can pay after invoicing, by PayPal or debit advice (only from bank accounts in Germany). Some articles (for example e-books) can only be purchased by using a particular payment method (for example PayPal). In this case only these specific payment options will be shown in the online order form.

For bank transfer payments please use our bank details quoting the IBAN and BIC (SWIFT) code.

Delivery charges

Deliveries within Germany are free of charge.

Exceptions to this are German language publications titled “Verordnungen und Organisationsmittel für die Berufsausbildung“, “Praktische Arbeitshilfe Export/Import“ and those items of the publication “Prüfungsvorbereitung und Berufliche Weiterbildung“ which are published by the ”DIHK-Weiterbildungs-GmbH“, a chambers of commerce organisation for vocational/further training as well as family registers from our publications for registrar offices. For these items fees are charged and specified in the online shopping basket.

Also specified in the online shopping basket are fixed annual delivery rates for subscriptions and the charges for deliveries abroad.