Right of Withdrawal and Cancellation Policy

Consumers have a right of withdrawal subject to the following stipulation. In this context 'consumer' means any natural person carrying out a legally binding transaction which is not predominantly part of their trade or free-lance business.
The right of withdrawal is explained in paragraph IV of our General Terms and Conditions (GTC) AGB.

Cancellation Policy

You have the right to withdraw from this contract within 14 days and without the obligation of giving any reasons.

The deadline for withdrawal is 14 days from the date 

  • when, in case of several deliveries or downloads, either you or a third party, who you have personally named and who is not the carrier, have taken ownership of the last delivereditem or download file;
  • when either you or a third party, who you have personally named and who is not the carrier, have taken ownership of the first delivery of a subscription.

If both options apply the deadline is valid from the date when either you or a third party, who you have personally named and who is not the carrier, have taken ownership of the last delivered item or the last part of the delivery or the last delievered piece in a series of goods.
In order to exercise your right of withdrawal you need to inform us by stating clearly (for example, by post, fax or e-mail) your decision to withdraw from this contract. You can use the accompanying 'Declaration of Withdrawal' form (optional).

The declaration of withdrawal should be sent to:
W. Bertelsmann Verlag GmbH & Co. KG, Service-Center, Auf dem Esch 4, 33619 Bielefeld, Germany, phone 0049-(0)521-9 11 01 –10, service hours: Mon - Thurs: 8.30am – 4.30pm, Fri : 8.30am - 2pm (except public holidays). Fax 0049 -(0)5 21-9 11 01 -79, e-mail: service(at)wbv(dot)de

You can complete the 'Declaration of Withdrawal' form online Widerrufsformular or state your declaration otherwise electronically on our website Website. If you take this option we will promptly respond with confirmation that we have received your declaration of withdrawal (e.g. by e-mail).

In order to comply with the deadline it is enough to send the declaration of withdrawal before the deadline expires.

The right of withdrawal does not apply if the contractor has to deliver items which have been produced according to customer specifications or have been customised to his personal requirements. Neither does the right of withdrawal apply if single issues of journals are to be delivered.

Consequences of Withdrawal

If you withdraw from this contract we will have to return promptly all payments which we have received from you including delivery charges (except additional costs arising from you chosing a delivery option which is different from the cheapest standard delivery offered by us) within 14 days starting with the date when we have received your declaration of withdrawal. For this refund we will use the same payment method which you have used for your original transaction unless agreed otherwise; this return payment will not be charged in any way. We reserve the right to withhold the refund until we have received the returns or until you can provide evidence that you have posted the returns whichever is the earliest.

You have to return or hand back the goods promptly but not later than 14 days from the date when you inform us of your withdrawal from this contract. In order to comply with the deadline you need to send the goods before the period of 14 days has elapsed. You are required to meet the immediate costs of returning the goods. The obligation of returning goods does not apply to the withdrawal from contracts concerning digital content which has not been delivered on a data storage device.

You will only be required to compensate for loss of value if this loss results from you handling the goods in inappropriate or unnecessary ways when checking the condition, properties and functions of the goods.

Declaration of Withdrawal

Widerrufsformular (in German)

Customer reference
Invoice number

If you want to withdraw from the contract please complete this form and send it by post, fax or e-mail to:

W. Bertelsmann Verlag GmbH & Co. KG
Auf dem Esch 4
33619 Bielefeld
Fax: 0049-(0)521-9110179
E-mail:  service(at)wbv(dot)de

Hereby I/we (*) declare my/our (*) withdrawal from the sales contract which I/we (*) have signed to purchase the goods (*)/ the subscription (*)

ordered (*)/received (*) on the following date: _________________

Name of customer

Customer address

Property no.    Street            City             Postcode               Country

Customer signature
(letter or fax only)


(*) Delete as appropriate.