The book supports education and continuous professional development institutions with the introduction and implementation of quality systems. The 3rd entirely revised edition was adjusted to the new EU EQARF guidelines (European Quality Assessment Reference Framework).
The book contains various tried and tested tools and practice case studies demonstrating their use. The focus lies on software-supported tools for self-evaluation in connection with EFQM, CAF and ISO. The enclosed CD includes the basic version of a self-evaluation tool, which complies with the requirements according to CAF, EFQM and further quality systems and which is particularly helpful for smaller institutions to access this topic.